Hybrid Charter Schools

We do not accept backorders. Any products that are out of stock will be automatically removed from your order. If any products are removed from your order, your invoice will include a note reflecting the change.

All purchase orders must include the following information:  

• Institution name on letterhead 
• Purchase order number 
• Authorized signature 
• Contact person’s name and contact number 
• Shipping address and billing address 
• Accounts payable contact name and contact number 
• Complete product information: Full title, item code, ISBN, and product price  
• Shipping and processing fee  
• Total approved purchase amount 

Orders placed via Purchase Order are subject to a separate shipping and processing fee. Please email school@singaporemath.com for all shipping details.

Due to fluctuating inventory, blemished products are only available for purchase online with credit card. 

Orders typically take 3-8 business days to process. Please be aware that processing times may vary. If your order does not appear in your organization’s Order History within 10 business days of placing it, please contact us at school@singaporemath.com. When reaching out, include your purchase order number, along with the date and PO submission method (e.g., fax or email). To prevent order duplication, please do not include a copy of your PO with your inquiry. 

• To check on the status of your order and view tracking information, visit singaporemath.com and enter your organization’s primary email address to receive a one-time access code. Copy and paste the access code on the login page to complete the login process. Next, click the “Orders” tab to access the order statuses, history, and tracking information for your organization’s purchases.  
• Once an order has shipped, an email notification with tracking information will be sent to the primary email address on file for your organization.  
• Please note that due to high order volume, we are unfortunately unable to accommodate tracking information inquiries. We kindly request that you refer to your organization’s primary email inbox or the “Orders” tab of your organization’s online account to access tracking information.  

• You may return eligible items in their original condition within 30 days of the delivery date for a 100% refund.  
• Return shipping: We do not refund or pay for shipping charges related to returns. We are not responsible for lost packages.  
• Return-to-sender: If your order is auto-returned to us (due to insufficient address, failure to pick up mail, etc.), please note that any return-to-sender fees will be deducted from your refund.  
• Exchanges: We do not accept exchanges. Please return your items and place a new order.  
• Damaged Returns: We do not accept returns with any amount of wear or use. Items returned in damaged condition will not be refunded. 
• Missing, incorrect, or damaged items: Please open your order promptly upon arrival. In the rare event that there is an issue with your order, such as missing, incorrect, or damaged items, email school@singaporemath.com within 7 days of delivery. Please note we are unable to process changes after this window.  
• Final Sale: All sale items, clearance items, manipulatives, video subscriptions, Dimensions Math Home Instructor's Printouts (removed or ripped from plastic wrap), and My Pals are Here Science books are final sale. In the event a final sale item is sent back, the item will not be eligible for a refund, and the item will be forfeited.  

Please view our full return policy here: https://www.singaporemath.com/pages/refund-policy  

Return processing times may vary. Once the shipment reaches our warehouse, returns typically take 7–10 business days. 

• Yes. Complete video subscription pricing and details can be found here. Simply add the video subscription item code, title, and price to your formal purchase order and send your PO to school@singaporemath.com.   
• In your formal PO, please include the email address of the teacher or parent to whom the video subscription activation codes(s) should be sent. 
• Once the order is processed, a subscription activation code and instructions will be sent to the recipient’s email address listed on the purchase order.  
• Video subscriptions are sold per user, per grade level. Access lasts for 1 year once activated. 

Our videos are now hosted on Uscreen, but were previously hosted on Vimeo. Access depends on subscription purchase date. Please see below: 

• Subscriptions purchased before 5/6/25 are hosted on Vimeo.com. Users will continue to access their subscriptions on Vimeo for the duration of their one-year subscription.  
• Subscriptions purchased on or after 5/6/25 are hosted on Uscreen. Users should refer to their subscription confirmation emails from school@singaporemath.com for activation instructions.