Shipping and Processing Update 9-18-20
We’ve been hit hard by COVID-19 on multiple fronts, which has greatly affected our original shipping estimations. Between an extremely high volume of orders, shipment delays, and unexpected warehouse shutdowns, we have gotten behind.
It is best to assume your order will be shipped between 3-4 weeks from the date you placed it. You will receive an email confirmation when your order ships. Depending on the delivery method, you will automatically get a tracking number.
Your credit card is only charged when an order ships, so you will see “pending” while your order is still in line.
We are not offering expedited shipping at this time. All orders will go out by USPS or UPS Ground.
We are currently packing orders placed on 8/22. Please note that this is the schedule for the bulk of orders, but there are inevitably some that lag behind. To prevent further delays, we are not able to cancel or make modifications to orders placed on 8/25 or earlier.
We know this is substantially longer than the original time frame, and we are so sorry for the inconvenience caused right as school is beginning. We hope this information helps you plan.
We do not have PDF or eBook versions of our books available for individual use right now.
Thank you for your patience and understanding. We are doing everything we can to get your orders out to you as quickly as possible.
The Singapore Math Team
We offer free ground shipping within the continental U.S. on orders of $50 or more.
For orders less than $50, the following options are available:
- $8.00 USPS Standard: U.S. 48 states
- UPS Ground: U.S. 48 states
- UPS 2nd Day: U.S. 48 states
- USPS Priority: HI, AK, US territories, APO, FPO, and DPO
- USPS Priority Mail International: Canada (Customers are responsible for payment of Canadian taxes, Canada Customs duties and Customs fees)
Most orders are shipped within 2 business days from the purchase date.
If you are not satisfied with your purchase, please return items in original condition within 60 days for a 100% refund.
We do not accept exchanges. We do not refund shipping charges.
Manipulatives, eBooks, Videos, and all sale items are final sale.
We may charge a restocking fee for online orders returned after 60 days.
No returns will be accepted after 180 days.
Materials returned in damaged condition or written in will not receive a refund.
We do not accept returns on any items purchased from our distributors.
Please return all items in a box (no envelopes) wrapped in plenty of packing material. Include a copy of your invoice.
Singapore Math Inc.
19535 SW 129th Avenue
Tualatin, OR 97062