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Shipping & Returns

Shipping: U.S. & Canada

We offer free ground shipping within the the contiguous U.S. (lower 48 states) on orders of $50 or more.
For orders less than $50, the following options are available:
  • $8.00 USPS Standard: U.S. 48 states
  • UPS Ground: U.S. 48 states
  • UPS 2nd Day: U.S. 48 states
  • USPS Priority: HI, AK, US territories, APO, FPO, and DPO
  • USPS Priority Mail International: Canada (Customers are responsible for payment of Canadian taxes, Canada Customs duties and Customs fees)


Shipping: International

International orders are shipped through DHL. Rates are calculated at checkout.

You will receive an email confirmation when your order has been shipped. This email will also contain a tracking number to allow you to track the progress of your delivery with DHL.

Please note that after an order has been shipped we are unable to amend delivery details.

We are not responsible for any import duties.

In the unlikely event your goods arrive in a damaged condition, or there is a discrepancy in the contents of an order you have received, please contact our customer service team (customerservice@singaporemath.com) within 48 hours of receipt of the delivery.

 


Returns: U.S. & International

You may return items in original condition within 30 days of the delivery date for a 100% refund.

Return shipping charges: We do not refund or pay for shipping charges related to returns.

Exchanges: We do not accept exchanges.

Damaged Returns: We do not accept returns with any amount of wear or use. We will give a partial refund for any books damaged in transit.

Final Sale: Manipulatives, eBooks, Videos, and any item with a digital component (such as Primary Mathematics 2022 Edition Home Instructor’s Guides) are final sale. All sale or clearance items are final sale.

We do not accept returns on any items purchased from our distributors.

Return instructions: Please return all items in a box (no envelopes) wrapped in plenty of packing material, including a copy of your invoice. Mail to the following address:

Singapore Math Inc.
19535 SW 129th Avenue
Tualatin, OR 97062
USA